Frequently Asked Questions
Simple answers about pausing, membership, privacy, and getting help.
Last updated: October 4, 2026
What is PauseTen?
PauseTen is a guided ten-minute pause before eating. It helps you notice whether you feel physically hungry, stressed, tired, or drawn by habit before deciding what feels right.
How does the ten-minute pause work?
Choose what feels closest, notice the strength of the urge, then slow down, listen, or walk for ten minutes. When the timer ends, check in again and choose what you want to do next.
Can I still eat after the timer ends?
Yes. Eating is always an option. PauseTen creates time to notice what you need and never asks you to ignore physical hunger.
Is PauseTen a diet or weight-loss program?
No. PauseTen does not count calories, prescribe food, or promise weight loss. It is a wellbeing tool for creating a short space before a decision and is not medical, nutritional, or mental-health treatment.
How many free pauses do I get?
You can complete two pauses before a paid membership is required. Each completed pause counts on the browser and device where you used it.
What does the membership include?
The annual membership includes unlimited ten-minute pauses, calming sounds, slow-down, listening and walking modes, private on-device records, reminders where supported, and access to future improvements included with the service.
How do I restore my membership on a new phone?
Open the membership page, enter the same email you used for your PauseTen membership, and use the six-digit verification code sent to that email. You will not be charged again while the membership is active.
Will my pause history move to a new phone?
No. Pause history, reminders, and personal settings stay in the browser on the device where they were created. After restoring membership, you can set them up again on the new device.
Can I cancel my membership?
Yes. You can stop future renewals in PauseTen Settings or through your PayPal automatic-payment settings. Cancel before the next renewal date. Your access continues through the paid period already shown in Settings.
Can I request a refund?
Your first annual payment has a seven-day money-back guarantee. Email hello@pauseten.com within seven days and include your membership email or PayPal subscription reference. See the refund details for more information.
Does PauseTen work on iPhone and Android?
PauseTen works in current versions of Safari, Chrome, and other modern browsers. Some older or built-in browsers may not support reminders, background sound, or email sign-in correctly. If something does not work, try the latest Safari or Chrome.
How do I add PauseTen to my Home Screen?
On iPhone, open PauseTen in Safari, tap Share, then choose “Add to Home Screen.” On Android, open it in Chrome, tap the browser menu, then choose “Install app” or “Add to Home screen.” You can also find these steps in PauseTen Settings.
Will sound continue when my screen is locked?
You can choose this in Settings under Background sound. Support varies by phone and browser, and calls or other audio may interrupt playback. Use “Test completion sound” in Settings to check your device.
Where are my notes and payment details stored?
Pause records and settings stay in your current browser. PayPal processes the payment, and PauseTen does not receive or store your full card number or PayPal password. Read our Privacy Policy for details.
How can I contact support?
Email hello@pauseten.com. Include the phone and browser you used, a screenshot if helpful, and your PayPal subscription reference for payment questions. Never email passwords or full card numbers.
If you are physically hungry, please eat. PauseTen is a moment to notice, never a rule to ignore your body. If eating or body image is causing distress, seek support from a qualified professional.